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COVID-19 Community Awareness

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If you require any of the documents embedded or attached to this page in another language please let us know by e-mail to or phoning 0121 675 2355

Public Health England Flowchart (Updated 7th July 2020)

Re-Opening Letter and FAQs

St Mary's Hospice Advice and Guidance on Terminal Illness and Bereavement

Mental Health Support.

Domestic Abuse

A message from our local policing team:

We have seen and heard how our communities are looking out for one another right now and it is sincerely heart-warming.We know that some people are concerned about friends, family and neighbours who might be suffering domestic abuse – whether that is violence, being threatened or someone controlling their behaviour.

Victims of domestic abuse may well feel there is nowhere to turn to for help and nowhere to go right now if they want to leave an abusive relationship.

We have been talking to our partners, a range of charities that support domestic abuse victims and our local councils. Their message is that refuges are still open and accommodation, advice and support is still available for people who need help.
A list of organisations ready to help people in Birmingham are:

Birmingham & Solihull Women’s Aid
0808 800 0028
Birmingham Housing Options Hub:
0808 169 9604
Birmingham Council Housing
0121 303 7410 or 0121 303 2296/4806
Adult Social Care
0121 303 1234 or 0121 675 4806
Children’s Social Care
0121 303 1888 or 0121 675 4806
A full list of regional charities can be found on our website:
We also know that children often suffer in households where there is domestic abuse. If you are concerned about a child, you can get advice, Live Chat our staff and report abuse to us using this link -
Alternatively you can talk to the NSPCC
If someone is in immediate danger and their life is threatened, they should dial 999 and we will get officers to them as soon as possible. If they cannot talk they can make a silent 999 call by typing 55 after the call is answered.Domestic abuse can be reported to us using our website It’s easy to use and could be safer than calling.

Anyone can webchat our staff easily via the website for help and advice without having to talk to someone on the phone.

Together we are a community – let’s spread the message that no victim is alone.

Message from West Midlands Police Community Engagement Officer


Hello All,

During this challenging time for communities, the offer of help and support from residents reaching out to the vulnerable in every area of the West Midlands has been truly heart-warming.
Keeping in touch with each other has become even more important during the Coronavirus Pandemic and  we would like your help in building on that network.

Do you have groups of friends or neighbours that are using Facebook, WhatsApp or other social media to help vulnerable people in your neighbourhood?
The groups may also be sharing ideas of how to stay safe and providing useful information . These are just the people we are looking for!

We would like to be able to send them up to date local policing messages that they can share with their group members. This will enable us to reach out to many more people, all we need are a few details and we will do the rest.
Details provided will not be shared  and they will only be held on our Police systems.
Details required:
Name and type of Social media Group: eg  Clay Lane NHWatch on Facebook
Area Postcode:
How many members in group:
Administrator name:
Administrator email address:
Administrator Telephone number (optional)

Please ask local administrators to contact Sam O’Dell on the email address below if they would like to get involved.

Thank you


Anthony Wilkes (Police, Engagement & Consultation Officer, Partnerships Lloyd House)

On-line Safety Guidance from the Department for Education


Where can I go to get support to help keep my child safe online?



There is a lot of support available to keep your child safe online. Below are some useful links to help parents and carers:


  • Thinkyouknow (advice from the National Crime Agency to stay safe online)
  • Internet matters (support for parents and carers to keep their children safe online)
  • Parent info (support for parents and carers to keep their children safe online)
  • LGfL (support for parents and carers to keep their children safe online)
  • Net-aware (support for parents and careers from the NSPCC)